Recognizing that performance excellence and innovation are the key ingredients in a recipe for success, 26 top-level organizations are vying to be honored as the "top chefs" in the nation by applying for the 2015 Malcolm Baldrige National Quality Award. This year's applicants include two small businesses, four educational organizations, 16 health care organizations and [...]
"Because it has always been this way" That's a pretty bad answer to a series of common questions. Why is the format of the board meeting like this? Why do we always structure our annual conference like this? Why is this our policy? Why do we let him decide these issues? Why is this the [...]
Success is dependent on how effective your measures are - not how many activities you are measuring. The secret behind this approach is to step back and take a more strategic and holistic approach, which will focus on the most important metrics and to develop a system for "translating that data into actionable business insights." [...]
Learning from customers has become the number one priority for sustaining business performance. A robust feedback system is essential for maintaining the skill development of employees because the capabilities that companies must be building are continually evolving. Click here, to continue reading… Article shared courtesy of McKinsey & Company
A 2015 study of 22 healthcare systems and individual hospitals validated that the Baldrige approach generated substantial improvements in safety, reductions of infections, immunizations, and patient satisfaction. The author, John R. Griffith writes, "The Baldrige model has documented successes in quality improvement and should be the standard of excellence in managing all [health care organizations]." [...]