Baldrige and Performance Excellence
The Baldrige Framework for Excellence is a systems approach to organizational quality and performance. TLF Research provides the glue for that system.
We have worked with a number of National and Regional Baldrige Award recipients and many applicants just beginning the journey.
Bill Self, President of TLF Research, is currently a member of Partners in Performance Excellence, which administers the Baldrige training and application process in the Northeast United States. He is a former Reviewer for the Empire State Advantage Award in New York State.
Workforce Focus
The average number of OFI’s (Opportunities for Improvement) focused on Category 5 (Workforce Focus) – the highest number in all Baldrige categories. [source: ASQ Quality Management Journal, 2014]
Customer Focus
The average number of OFI’s (Opportunities for Improvement) focused on Category 3 (Customer Focus) – the second highest number in all Baldrige categories. [source: ASQ Quality Management Journal, 2014]