Baldrige and Performance Excellence

The Baldrige Framework for Excellence is a systems approach to organizational quality and performance. TLF Research provides the glue for that system.baldrige_award_crystal

We have worked with a number of National and Regional Baldrige Award recipients and many applicants just beginning the journey.

Bill Self, President of TLF Research, is currently a member of Partners in Performance Excellence, which administers the Baldrige training and application process in the Northeast United States. He is a former Reviewer for the Empire State Advantage Award in New York State.

Our Promise:

To help every client to tell its story better. That’s the litmus test for us- whether the customer was successful.

Assessment:

Ask us for a review of your current performance metrics. We promise to deliver some new ideas that will help to drive continuous improvement. We believe that new ideas lead to long-term relationships.

Workforce Focus

The average number of OFI’s (Opportunities for Improvement) focused on Category 5 (Workforce Focus) – the highest number in all Baldrige categories. [source: ASQ Quality Management Journal, 2014]

23%

Customer Focus

The average number of OFI’s (Opportunities for Improvement) focused on Category 3 (Customer Focus) – the second highest number in all Baldrige categories. [source: ASQ Quality Management Journal, 2014]

21%

2010-2014 Baldrige Award Applicants Represent:

0
jobs
0
work sites
0 bil
revenue/budgets
0 mil
customers served