TLF Research began over twenty years ago with the purpose of making organizations more successful by providing them with the highest quality methodology for measuring and improving customer satisfaction and employee commitment.

Today, that passion has not wavered. In fact, we are embracing new techniques and new technologies for capturing the most actionable feedback from stakeholders. In the rapidly changing world we live in, TLF prides itself in being on the cutting edge. We specialize in transforming already good organizations into exceptionally high-performing companies in all economic sectors. Call us to discuss how you can take your performance to the next level.


We’ll work with you to fully understand how engaged customer and employees are, and what makes them that way.

Customer Insight Magazine

The magazine for people using customer insight to improve business performance.

Baldrige and Performance Excellence

We have worked with a number of National and Regional Baldrige Award recipients and many applicants just beginning the journey.

Contact us now!