Speaking 2017-05-18T19:28:44+00:00


Bill has presented to organizations around the world on how to build a sustainable, customer-centric culture that takes customer connections to a new dimension. Unlike other customer loyalty speakers, he has the in-depth, practical skills and knowledge to help you make a deep and lasting transformation in your business.Microphone-01

Many in the customer loyalty field focus strictly on conventional strategies and tactics for employees in direct contact with customers. Bill makes a compelling case that getting everyone focused on customer success is the ultimate key to achieving the highest levels of customer-centric excellence.

We’re available to present at conferences and individual organizations on all aspects of the transformation to customer-centricity, showcasing case studies of successful transformations.

Topics Discussed

  • Customer 3D
  • Thinking Like a Customer
  • Employee Involvement and Culture Development
  • Customer Strategy Workshops (3 hours)

Speaker, Bill Self

Bill Self
Bill SelfPresident, CEO

From my perspective, the client’s success is the most important consideration. I help already great organizations to better demonstrate their effectiveness to customers, employees and the community. Performance excellence, built around the clarity that I bring, helps organizations make a bigger impact by telling their story better.

Improvement for my clients and their customers is what I focus on—better results and value for all stakeholders. I have an extensive background in quantitative research of customers and employees and a passion for creating workforce cultures that are aligned to be more productive and customer-empowered. This obsession with exceptionally high-performing organizations led me to write and publish my book, Customer 3D: A New Dimension for Customers, showcasing leading-edge techniques for transforming traditional organizations into customer-centered champions.3D Cover_3Dwebsite

You should connect with me if your organization:
• Has good customer service and wants to improve it even further. My specialty is transforming very good companies to world-class.
• Loves transformative speakers for its business events.
• Is passionate about performance excellence and your Baldrige journey needs the strongest possible metrics in the elements of Customer, Workforce Engagement, or Results.
• Wants to develop evidence-based outcomes to demonstrate its impact on customers and the community.

I am proud to be a member of the National Speakers Association, the American Society for Quality and to serve on the Board of Directors for the regional Baldrige organization, Partners in Performance Excellence.

What am I most passionate about? Creative ideas that are changing the world. And helping organizations that really care about delivering world-class performance. My work enables organizations to be more successful because they establish and measure the evidence-based outcomes being achieved for their constituents and customers.


We would like to discuss the program goals with our potential clients in advance of bookings. Fees range from $5,000 for keynote addresses to $10,000 for full-day events.

Speaking Events

Introduction to Baldrige
Rochester Business Alliance, Room 313
8:00 to 10:00 AM
The Baldrige Framework for Excellence Overview
Baldrige Application Writing
Rochester Business Alliance, Room 313
8:30 AM to 4:00 PM
Baldrige Application-Writing Workshop
Customer and Employee Metrics for Success
Techniques Built to Work in 2015 and Beyond
8:30 AM to 12:00 PM
New England Organ Bank
60 1st Avenue
Waltham, MA 02451

Hosted by: Partners in Performance Excellence
Register Here

Customer and Employee Metrics for Success
Techniques Built to Work in 2015 and Beyond
8:30 AM to 12:00 PM
Hasbro, Inc.
443 Shaker Road
East Longmeadow, MA

Hosted by: Partners in Performance Excellence
Register Here

PiPEx Baldrige-based Examiner Training
Examiner Training
8:00AM – 4:00PM
New England Organ Bank
60 1st Avenue
Waltham, MA 02451

Hosted by: Partners in Performance Excellence
Register Here

Thinking Forward Event
National Swap Ideas Day: Millennials Taking the Lead

Presentations from millennials who have ideas on what’s needed to transform this world into a richer, more vibrant place and put these ideas to work in a specific area of interest.
Location to be announced
Rochester, New York

Register Here

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