Resources 2017-05-18T19:28:44+00:00


Customer 3D


Customer 3D by Bill Self

A new style of leadership is emerging, one that resonates deeply with customers and leads to stronger customer loyalty.
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Customer Insight


Customer Insight Magazine

The magazine for people using customer insight to improve business performance.

A New Kind of Customer Focus

Magazine Article

Castrol Article

Magazine published for Castrol customers and employees. A New Kind of Customer Focus.
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Satisfaction Client


Satisfaction Client : de la conquête à la fidélisation

Written by O. Netter and N. Hill
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Be a yardstick of quality. Some people aren't used to an environment where excellence is expected.



Steve Jobs

Perfection is not attainable, but if we chase perfection we can catch excellence.



Vince Lombardi