Resources 2017-05-18T19:28:44+00:00

Publications

Customer 3D

Book

Customer 3D by Bill Self

A new style of leadership is emerging, one that resonates deeply with customers and leads to stronger customer loyalty.
Buy Customer 3D Book

Customer Insight

Magazine

Customer Insight Magazine

The magazine for people using customer insight to improve business performance.
Subscribe

A New Kind of Customer Focus

Magazine Article

Castrol Article

Magazine published for Castrol customers and employees. A New Kind of Customer Focus.
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Satisfaction Client

Book

Satisfaction Client : de la conquête à la fidélisation

Written by O. Netter and N. Hill
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Blog

Be a yardstick of quality. Some people aren't used to an environment where excellence is expected.

 

 

Steve Jobs

Perfection is not attainable, but if we chase perfection we can catch excellence.

 

 

Vince Lombardi