TLF Research works with the leaders of high-performing clients to invent an even better future for their organizations.*

*We describe this vision as a healthy sense of restlessness—not to copy others, but to differentiate so that others want to copy you. It involves evidence-driven confidence which focuses the organization on resetting direction in order to strengthen the current position. It is built on a dynamic culture that understands all customers and what they value.

CUSTOMER FOCUS

WORKFORCE ENGAGEMENT

&

are the most under-reported

categories on most

BALDRIGE APPLICATIONS

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WORLD-CLASS CUSTOMER EXPERIENCE CONSULTANCY

LATEST NEWS: Announcing our new alliance with Potential Genesis in India!

Potential Genesis is a prominent global organization in the Personal Growth and Development Industry. The unique background of its leadership team enables it to customize the design and development of client solutions which form the basis for stronger business growth and strategic advantage.

TLF Research began over twenty years ago with the purpose of making organizations more successful by providing them with the highest quality methodology for measuring and improving customer satisfaction and employee commitment.

Today, that passion has not wavered. In fact, we are embracing new techniques and new technologies for capturing the most actionable feedback from stakeholders. In the rapidly changing world we live in, TLF prides itself in being on the cutting edge. We specialize in transforming already good organizations into exceptionally high-performing companies in all economic sectors. Call us to discuss how you can take your performance to the next level.

Solutions

Solutions we offer

We’ll work with you to fully understand how engaged customer and employees are, and what makes them that way.

Customer Insight Magazine

Customer Insight Magazine

The magazine for people using customer insight to improve business performance.

Baldrige and Performance Excellence

Resources

We have worked with a number of National and Regional Baldrige Award recipients and many applicants just beginning the journey.

Contact us now!